Overnight Intake Coordinator, Addiction Treatment
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Overnight Intake Coordinator, Addiction Treatment

King of Prussia, PA

Recovery Centers of America

Recovery Centers of America (RCA) was created in pursuit of one goal: Help 1 million patients achieve a full life of recovery by providing evidence-based alcohol and drug addiction treatment, as well as eating disorder treatment. We believe patients who are treated well get well sooner, which is why we treat every patient with dignity, discretion, and respect.
We’re on a mission to deliver the highest-quality, most affordable, and most accessible addiction treatment available. More importantly, we’re on a mission to save lives. We provide our patients with a complete continuum of care including medically-monitored detoxification, residential inpatient, intensive outpatient (IOP), partial hospitalization (PHP) and general outpatient (GOP) – offered both in-person and via telehealth – as well as a variety of free community support meetings at our neighborhood-based centers for addiction treatment.

Summary

As the first point of contact for someone looking for help for themselves, a loved one, or patient, the Intake Coordinator's objective is getting the person in need help within a Recovery Centers of America drug and alcohol addiction treatment facility. While coordinating patient admission to a facility, the Intake Coordinator exercises compassion, empathy, passion and care in every interaction.

Responsibilities

  • Promptly receives and processes inbound interactions via phone, email, chat and/or social media channels and answers general questions, triages calls, and/or provides resources and information upon request of the contact.
  • Comforts, motivates, and inspires patients to accept help and successfully intervenes, as needed
  • Pre-screens patients for treatment, identifying psychosocial, mental health and medical issues
  • Ensures intake documentation is accurate
  • Follows defined policies and procedures, responsible for all phases of the Admissions process (verifying insurance, processing payment, scheduling the patient at the facility, and preparing our patient for their recovery journey)
  • Assesses facility and bed availability based on patient needs and schedules logistics for admissions
  • Responsible for the accurate collection of fees including co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans)

Qualifications

  • Bachelor's Degree preferred
  • 2 years of professional experience in healthcare, customer service, or sales in an admission center environment preferred
  • Confident, enthusiastic, high-spirited, personable, empathetic, ambitious personality.
  • Proficiency in Microsoft office. Salesforce experience is a plus.

The Intake Coordinator is an entry level position with opportunities for position and salary advancement after only six months if quality and documentation expectations are met.

Compensation: TBD

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