Account Support Manager
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Account Support Manager

Glen Allen, VA

At GENETWORx Laboratory, we improve the health and wellness of lives around the world through dedicated research, experienced scientists, 21-st century technology, and in-depth diagnostics. Healthcare is personal and as such, the future needs to be, too. By intersecting genetic testing with personalized medicine and pharmacogenomics, we’re positioning our patients and empowering physicians with more precise, individualized, effective results.
As a leader in precision COVID-19 testing, GENETWORx provides unparalleled support, results, and clarity during these uncertain times. GENETWORx has armed healthcare providers, employers and universities with rapid and accurate COVID-19 diagnostic and antibody testing which is essential for reopening businesses and communities.

Summary

The Account Support Manager (ASM) provides direct support to the outside Sales Team by working with new clients to complete their onboarding process, ensuring access to the appropriate systems, demonstrating/training on the order process and retrieving results, and helping clients to customize their experience to best meet their organizational needs.

Responsibilities

  • Onboarding new accounts including, but not limited to,
    • Supporting new clients by setting up/maintaining accurate account
    • Setting up access to our client portal(s)
    • Providing demonstrations/training to end users on ordering tests and reviewing results
    • Helping clients customize their testing processes based on best practices and organizational needs
  • Work with the marketing team and the Director of Sales Operations to find new business inside each specified region
  • Ensure compliance with all relevant regulations
  • Ensure patients and/or employers are notified of their results within the established Turn-Around-Time
  • Keep management informed by submitting activity/results reports, utilizing SalesForce CRM, and monthly and annual territory analyses
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
  • Resolve customer issues by investigating problems, developing solutions, preparing reports, and making recommendations to management
  • Adhere to monthly budget requirements
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks

Qualifications

  • High school diploma or equivalent; Bachelor’s degree in a business-related field is preferred
  • 2 years of experience in a sales role with successful results growing an assigned territory
  • 1 year of sales support experience supporting a sales team & customers
Knowledge of:
    • Business principles involved in planning, resource allocation, production methods, and coordination of people and resources
    • Media production, communication, and dissemination techniques and methods including alternative ways to inform & entertain via written, oral, and visual media
    • Principles & processes for providing customer and personal services
    • Principles & methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effects
    • Principles & methods for showing, promoting, and selling products or services

Compensation: TBD

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