GENETWORx

Contractor

At GENETWORx Laboratory, we improve the health and wellness of lives around the world through dedicated research, experienced scientists, 21-st century technology, and in-depth diagnostics. Healthcare is personal and as such, the future needs to be, too. By intersecting genetic testing with personalized medicine and pharmacogenomics, we’re positioning our patients and empowering physicians with more precise, individualized, effective results.
As a leader in precision COVID-19 testing, GENETWORx provides unparalleled support, results, and clarity during these uncertain times. GENETWORx has armed healthcare providers, employers and universities with rapid and accurate COVID-19 diagnostic and antibody testing which is essential for reopening businesses and communities.

Position Overview:

Specimen accessioning and processing (Laboratory Receiving) is the section of the laboratories where specimens are received, sorted, entered into the Laboratory Information System, labelled with barcoded labels and processed. Once the processing step has been completed, the specimens are forwarded on to QA/QC for review and then forwarded to the Releaser to release the samples to the Laboratory for testing.

Specific Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Accession and process specimen tubes and other samples received for in-house testing and reference laboratories.
• Sort specimens, bar-code and check documentation.
• Data entry of requisitions into the computer system in a timely manner.
• Validate all information for specimens, patient demographics, and billing information.
• Report any inconsistencies in accessioning, data entry, specimen identification and sample type to supervisor.
• Data entry of specimens going to reference laboratories
• Validate any data entered in the computer by comparing with data on the requisition forms.
• Displays a positive, professional attitude; demonstrates dependability, contributes in a team environment and possess an impeccable work ethic.
• Ensure receipt, registration and accessioning of all specimens that come into the laboratory.
• Assist in registration, accessioning and missing information of all specimens received.
• Ability to read, interpret and follow instructions on documents such as SOP’s, safety rules, operating and maintenance instructions, and procedure manuals.
• Active participant in the implementation of departmental programs designed to improve performance.
• Assist Manager in the training and coaching of new and existing team members to maximize performance.
• Gather missing information as required by the laboratory.
• Offer recommendations to management for improvement with products, packaging, shipping methods, service, billing methods and procedures.
• Communicate complaints concerning service failures to designated department manager(s) for investigation and follow through on specific incidents if applicable.
• Superior interpersonal communication skills: tactful, mature, flexible and professional.
• Excellent verbal and written communication skills to provide exceptional service to clients, sales representatives and interdepartmental staff members.
• Demonstrates resourceful, organized and efficient work habits.
• Examine pertinent information to determine accuracy of customer requests and related paperwork.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Understand, support, and comply with all company policies, processes and procedures.
• Assume other duties as assigned by management.
• Understand and observe all confidentiality and HIPAA provisions.
• Responsible for all equipment in assigned areas of work.
• Must obey all safety rules and regulations at all times.

Education and Experience:

The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent; Associate’s Degree (AA) or equivalent from two-year college or technical school in a customer services position preferred.
• 1-3 years’ experience in a laboratory/healthcare setting.

Competencies:

• Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Impact and Influence: Works effectively with and through others including those whom there is no formal authority over.
• Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.
• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Work Environment: The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Climate controlled office environment. May require visits to the laboratory, mailroom, shipping and receiving to obtain information.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job duties will be performed in a sitting position, corresponding on the telephone as a backup for consultation calls, performing data entry tasks, solving day to day issues that may arise and backing up the Operations Manager. There will be times when the need will be to go to other departments for meetings and to obtain information. Occasional light lifting and packaging kits and other items and/or supplies for shipment may be required.

Travel: None.