At GENETWORx Laboratory, we improve the health and wellness of lives around the world through dedicated research, experienced scientists, 21-st century technology, and in-depth diagnostics. Healthcare is personal and as such, the future needs to be, too. By intersecting genetic testing with personalized medicine and pharmacogenomics, we’re positioning our patients and empowering physicians with more precise, individualized, effective results.
As a leader in precision COVID-19 testing, GENETWORx provides unparalleled support, results, and clarity during these uncertain times. GENETWORx has armed healthcare providers, employers and universities with rapid and accurate COVID-19 diagnostic and antibody testing which is essential for reopening businesses and communities.
The Reconciliation Specialist is responsible for support functions within the Laboratory Revenue Cycle team and serves as support staff member to perform duties falling outside the scope of charge/payment posting and collections. These include, but are not limited to, reconciliation of payments posted, reconciliation of payments deposited (both manual deposits and electronic deposits), validation of uploaded payments to the general ledger, research and recovery of payments received by other facilities and addresses associated with our tax identification numbers, etc.
- Responsible for reconciliation procedures for all depository accounts, including balancing payments posted into the accounts receivable management system, general ledger, and payments deposited into the bank account for manual, electronic, wire, and credit card deposits.
- Provides management, guidance and training to staff in reconciliation operations.
- Monitors payments that are uploaded into the general ledger and validates that the payments have been entered into the accounts receivable management system. Provides detailed reports to the finance department describing all payment activity. Understands and ensures compliance for regulatory, accreditation and system process.
- Alerts the Cash Management Supervisor of Lab Revenue Cycle regarding any anomalies with the integrity of cash reconciliation.
- Maintains appropriate cash spreadsheets and documentation for finance.
- Issues payment research requests and is the liaison responsible for the recovery of funds received.
- Develops and implements action plans to address variances in cash reconciliation standards.
- Represents the department to the public and to internal departments by handling all phone calls and correspondence relating to reconciliation.
- Communicates effectively with patients, clients, internal, and other external customers in order to explain the departmental accounting policies and procedures.
- Assists management in the development and implementation of new policies and procedures.
- Assists with maintaining net receivables based upon contractual requirements.
- Coordinates activity with internal and external customers and serves as primary contact person for issues relating to cash and payment posting.
- Researches missing or unallocated client, insurance, or patient payments.
- Resolves discrepancies of payment variances.
- Ensures that cash research requests from outside vendors are researched and resolved timely.
- Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
- Serves as liaison for the department with internal and external customers for all reconciliation matters. Provides data to Cash Management Supervisor for various reporting requirements. Monitors accuracy and timeliness of payment posting and the quality of payment entry data. Provides feedback to appropriate departments for process improvements.
- Responsible for reconciliation staff functions. Provides on-going, in-service training of staff for policy or procedural changes. Conducts staff training for future system enhancements. Cross-trains staff on certain cash reconciliation functions and organizes overtime work on special project assignments.
- Projects/Maintains a positive attitude and conducts his/herself in a manner conducive to improving the working environment and morale and supporting leadership initiatives.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.
- Demonstrates attention to detail, initiative, and judgment.
- Exhibits poise, tact, and compassion dealing with patients and clients.
- Performs other duties and special projects as assigned.
- High school diploma or equivalent GED; Associates degree preferred.
- 3 - 5 years' experience in a position meeting and communicating with the public.
- 3+ years of billing, payment posting, or accounts receivable experience in a healthcare setting.
- Work requires analytical ability in researching data as seen online on standard reports and on spreadsheets to reconcile cash.
- Experience in researching patient accounts and reconciling accounts receivable problems with the accounting department is preferred.
- Must work well independently and be prepared to make crucial decisions without asking directions.
- Proficient in Microsoft Office Suite, especially Excel
- Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
- Integrity: Upholds personal and professional ethics and values, considering the values of GENETWORx and respecting the culture, beliefs and abilities of individuals.
- Ability to effectively perform in a fast-paced environment: Demonstrates the ability to respond to multiple difficult requests with a consistently high level of accuracy.
May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.