Client Relationship Team Leader
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Client Relationship Team Leader

Glen Allen, VA

At GENETWORx Laboratory, we improve the health and wellness of lives around the world through dedicated research, experienced scientists, 21-st century technology, and in-depth diagnostics. Healthcare is personal and as such, the future needs to be, too. By intersecting genetic testing with personalized medicine and pharmacogenomics, we’re positioning our patients and empowering physicians with more precise, individualized, effective results.
As a leader in precision COVID-19 testing, GENETWORx provides unparalleled support, results, and clarity during these uncertain times. GENETWORx has armed healthcare providers, employers and universities with rapid and accurate COVID-19 diagnostic and antibody testing which is essential for reopening businesses and communities.

The Client Relationship Team Leader is responsible for a variety of duties with a focus on Client Billing and ensuring premier customer service/support to our clients. Responsibilities include leading the Client Relationship team with all aspects of revenue cycle management including, but not limited to, creating invoices, submitting invoices, billing follow-up, payment posting, and answering any client questions or addressing concerns.

Responsibilities

  • Directly manages the Client Relationship Team; provides management, guidance and training to staff in daily operations
  • Provides feedback on Accounts Receivable issues to the Manager/Senior Director of Lab Revenue Cycle
  • Understands and ensures compliance for regulatory, accreditation and system process
  • Alerts the Manager of Lab Revenue Cycle of any anomalies with the integrity of the billing database
  • Reviews monthly/weekly Accounts Receivable dashboards; identifies opportunities for improvement and develops implementation plan
  • Develops/implements action plans to address variances in accounts receivable standards
  • Prepares and submits clean invoices to clients either electronically, by paper, or direct data entry into client portal; manages client invoicing process
  • Manages unbilled accounts; research and resolve issues as appropriate
  • Assists with maintaining net receivables based upon contractual requirements
  • Performs the correct revenue cycle process (i.e. billing or payment posting functions)
  • Responsible for providing accurate and timely processing/posting of client payments manually
  • Generates reports and takes actions to report on Key Performance Indicators
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations

Qualifications

  • High school diploma or equivalent GED; Associates degree preferred
  • 4+ years' experience in a position meeting and communicating with the public.
  • 4+ years of billing, payment posting, or accounts receivable experience in a healthcare setting
  • At least 1 year of supervisory experience of at least 5 employees
  • Proficient in Microsoft Office Suite, especially Excel

Compensation: TBD

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